The support desk is an indispensable part of any organization. Not only do they attend and resolve customer issues, but they help better the relationship between the company and its customers. But how do you ensure that you are carefully monitoring your customer support and making sure that they are top-notch? You survey your customers.
The Zoho Survey extension for Zoho Desk helps you gather the information you need to improve your customer service. You can create surveys and send them out to your requestors to learn about how your tech support engineers are performing. Also, you can ask for ratings at every reply, or just once after the ticket is closed. So start surveying with the Zoho Survey extension and get a better idea of how to deliver more happiness in every ticket.
Zoho offers a comprehensive suite of award-winning on-line business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software
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Hello,
I would recommend you to try Zoho Survey for Zoho Desk. It would add a lot more value to your Desk account.
You can install the app in just two easy steps. Click on 'Install now' button.
Sincerely, null
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