The Desk-simPRO extension (standalone version) creates quotes and jobs from the tickets in Zoho Desk. Ticket, customer, and site details are fetched from Zoho Desk and sent to simPRO. Customers are searched with their associated email in Zoho Desk. If found, the site and customer will be associated with the quote or job. If not found, a new customer is created. If there is no site, a default site is linked. SimPRO multi-company is also supported.